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Rubicon Trust Company Ltd Reg no. 1919/001865/06 is a registered Trust company | PAIA Manual (EN) | Information Regulator | Privacy Policy | Terms of Service

Conflict of Interest Management Framework and Policy – Rubicon Trust Company has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act. You can e-mail sona@rubicontrust.co.za to request a copy of the FSP’s Conflict of Interest Management Policy.
Complaints Management Framework and Policy - Should you wish to pursue a complaint against a key individual or representative of Rubicon Trust Company, you should address the complaint in writing to us at erika@infintus.co.za. You can also request a copy of the FSP’s Complaints Management Policy from said e-mail address. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or Share Call number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF Policy - TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients. Rubicon Trust Company values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
Privacy Policy - For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
Promotion of Access to Information Policy - This information manual provides an outline of the types of records held by Rubicon Trust Company and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). Please use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.za/paia-guidelines/

To request a translated copy of PAIA guide click here.

Rubicon Trust Company is an Authorised Financial Services Provider
Licence Number 52404